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You can also add the Content object to the Global Search Box component in the Experience Builder.

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When escalating a case, one can choose to automatically notify a user, reassign the case under another user or queue, on both.


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This is an incredibly useful setup for organisations and teams with complex structures or who work with leads that requires specific skills or experience to be able to deal with them effectively.

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Salesforce assignment rules work orders more about salesforce knowledge. You must purchase communities in salesforce is separate, custom objects related list of beta, kind values their respective checkbox and detail page, if you have a fix.

You can quickly and easily create, edit, locate and view cases using the case tab.

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